Frequently Asked Questions

What services does Namix Software offer?

We offer end-to-end digital products: UI/UX and website design, full-stack web development (React, Next.js, Laravel, Node.js), cross-platform mobile apps (Flutter), eCommerce, SaaS & portals, dashboards/CRMs, API & integrations, DevOps and ongoing maintenance.

Which industries do you work with?

We work with startups, small and medium businesses, agencies and enterprises across eCommerce, healthcare, education, logistics, real estate, retail, hospitality and fintech. Our solutions are tailored to industry workflows and compliance needs.

What is your typical development process?

We follow a structured lifecycle: Discovery → Design (wireframes & UI) → Development (sprints) → QA & UAT → Deployment → Post-launch support. Each phase has clear deliverables and signoffs to reduce rework and keep timelines predictable.

How long does a project usually take?

Typical timelines: simple brochure sites 2–4 weeks; eCommerce or admin dashboards 4–8 weeks; mobile apps or custom SaaS 8–16+ weeks. We'll share a detailed schedule in the proposal based on your scope.

How do you price projects?

We offer three engagement models: Fixed-price for well-defined scope, Time & Materials for iterative work, and Dedicated teams for long-term partnerships. Estimates are based on features, complexity and integrations.

What are your payment terms?

Standard terms are 30% advance, 40% on staging, 30% on final delivery. For retainers or dedicated teams we use monthly billing. Custom milestones are available on request.

Do you offer refunds or guarantees?

We focus on clear scope and milestone acceptance. Refunds are governed by the contract; we provide warranty periods for bug fixes (typically 30–90 days) and maintain high support standards.

Which tech stack do you recommend?

For modern web apps we use React / Next.js (frontend) and Node.js or Laravel (backend). For cross-platform mobile apps we recommend Flutter for speed and native-like performance.

How do you ensure code quality and security?

We follow code reviews, automated tests, CI/CD pipelines, and secure coding practices. For production, we enforce HTTPS, rate-limiting, input validation, and regular dependency and vulnerability scans.

Do you provide maintenance and SLAs?

Yes. We offer monthly maintenance packages (updates, backups, security patches) and SLA options for guaranteed response times. Retainers can include ongoing feature development.

How do you handle incidents and urgent fixes?

We provide priority support paths for critical incidents. Depending on your SLA, critical issues get immediate attention and hotfix deployment during agreed hours.

Can I hire developers or a dedicated team?

Yes. We provide dedicated remote developers and small teams with a project manager. Monthly retainers vary by experience level and team composition; long-term contracts get discounted rates.

How is the dedicated team managed?

Teams are coordinated through a single project manager, use task tracking (e.g., Jira/ClickUp), and provide weekly demos and status reports to ensure transparency and alignment.

Do you sign NDAs?

Yes — we sign mutual NDAs before sharing confidential proposals or detailed documents. Confidentiality and secure handling of client data are standard practice.

Who owns the source code and assets?

Ownership and IP transfer terms are included in the contract. Typically, after final payment, we transfer source code, design assets and documentation to the client as agreed.

Do you integrate payment gateways and third-party APIs?

Yes — we integrate gateways like Razorpay, Stripe, Paytm, PhonePe and third-party systems (ERP, CRMs, shipping, analytics). We follow secure API practices and token-based authentication.

Can you host and manage infrastructure?

We provide cloud hosting & DevOps (AWS, DigitalOcean), containerization with Docker, and CI/CD setup. We can also manage backups, monitoring and scaling for production apps.

Can I see case studies or demos?

Yes. Visit our Portfolio page for demos, screenshots and short case summaries. We can provide deeper case studies under NDA that include metrics and technology details.

How do I start — what information do you need?

A simple brief is enough to start: business goals, target users, key features, and timeline. We’ll follow with a short discovery call and provide a proposal and rough estimate within 48 hours.